Privacy Policy

This Privacy Policy governs how Nortsa Aurora International (referred to as “the Company”, “we”, “us”, or “our”) collects, uses, shares, and processes the information you provide to us through your use of our website ‘eyerisplus.in’ in the course of providing services (“Services”) as defined in the Terms and Conditions. We are committed to protecting your privacy and ensuring the security of your personal data.

At Nortsa Aurora International, we value and prioritize the privacy of our users, and we are committed to complying with all licable laws and regulations regarding the collection, processing, and transfer of personal data.

We encourage you to carefully read this Privacy Policy before accessing or using our website. Your use of our website constitutes your agreement to be bound by the terms and conditions set forth in this policy, as well as any other terms incorporated by reference. If you do not agree to these terms, please do not use our website.

What is Personal Information?
For the purposes of this Privacy Policy, “personal information” means any information that can be used, either alone or in combination with other information, to identify an individual. This includes de-identified data that, when linked to other information we have, would allow us to identify you. However, personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer be used to identify you, even when combined with other information.

We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and payment information. We may also collect certain information automatically when you use our website, such as your IP address, device type, and browsing history.

We use your personal information to provide you with our services, process your orders, communicate with you, and improve our website. We may also use your information for marketing purposes, but you can opt-out of these communications at any time.

We take the security of your personal information seriously and have implemented technical and organizational measures to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

By using our website , you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at support@nortsaaurora.com.

“Sensitive Personal Data or Information” refers to Personal Information that is especially sensitive and can potentially cause harm or lead to discrimination if accessed or misused. This may include but is not limited to information about an individual’s password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information. However, any data/information that is freely available or accessible in the public domain, or furnished under the Right to Information Act, 2005, or any other law, shall not be considered as Sensitive Personal Data or Information.

By accessing or using our website, mobile application or services, and clicking “I accept” when downloading the  or proceeding to the Website, you acknowledge that you voluntarily provide us with personal information, including medical and financial information, and give your consent to its collection, use, and disclosure in accordance with this Privacy Policy. You also represent and warrant that you are authorized to provide us with any third-party information, including information regarding a child or employer, that you share with us. We shall rely on your representation of authority and shall not make any independent inquiries to verify the accuracy or authenticity of your authorization. If you do not have sufficient authority, you shall be solely responsible for any acts or omissions, including the sharing of information with us, and the subsequent processing and actions taken by us in accordance with this Privacy Policy.

2. What types of data do we collect?

Eyeris uses cookies, which are small data files that are stored on your web browser when you visit our website. These cookies are used to personalize your experience, remember your preferences, track your browsing activities, and analyze your behavior on our website. By accessing our website, you acknowledge and agree to the placement of cookies on your web browser. We recommend that you periodically clear the cookies stored on your browser to ensure optimal performance.

When you sign up or register on the Eyeris Website to use our Services, and during the course of actual usage of our Services, the types of information that will be collected by us include the following:

Contact information: Name, Address, Contact details, Email ID, Phone Number;
Demographic information: Gender, Age, Date of Birth; Marital Status, Nationality
Data regarding your usage of the services such as search history and history of the ointments made by you through the use of Services;
Any other detail relating to the above as voluntarily provided to Eyeris by you, for providing value added service;
Medical records and history which you voluntarily provide or is generated on usage of any of the services availed by you from any entity in the Eyeris ;
Physical, physiological and mental health condition which you voluntarily provide or is generated on usage of our services through the website;
Data regarding your medical qualifications, registrations and certifications;
Any additional information that you voluntarily choose to provide to Eyeris through any mode of communication or during any interaction
3. Where do we collect your data from?

For end users:

Any information that you choose to provide to us voluntarily through our , website, email, during interaction with us on call or chat, and other modes of communication;
Information that we collect from healthcare service providers (HSPs) such as doctors, hospitals, diagnostic centers, chemists, etc. in the Eyeris , to whom you have permitted the sharing of your personal information;
Personal data that you have provided to any affiliated, associated, or subsidiary companies of Eyeris , including its holding company and subsidiaries of the holding company, to whom you have given explicit consent for sharing such information.
Information that you have voluntarily shared with any of Eyeris’s affiliated companies, subsidiaries, holding company, or subsidiaries of the holding company, to whom you have provided explicit consent for the sharing of such information.
Your personal data that has been provided by you to any group companies, affiliates, associates, subsidiaries, holding company or subsidiaries of the holding company of Eyeris , with your prior consent for the sharing of such information.
For doctors:

Prior to onboarding, we may request information about your qualifications, experience, public profile, and any representations you have made to us;
During your use of the  / Website, we may collect information about your interactions with the Services, such as your search queries, the content and advertisements that you view, and your use of our features and functionality:
We may also collect information about your device, including the device type, operating system, and mobile network information, as well as your IP address and other unique identifiers;
Additionally, we may collect information about your location if you have enabled location services on your device and have granted the  / Website permission to access this information;
We may use various technologies to collect and store information, including cookies, pixel tags, and similar technologies;
The information that we collect may be used to improve the functionality and performance of the  / Website, to personalize your experience, and to provide you with relevant content and advertising;
We may also collect additional information that you choose to provide to us voluntarily, whether it is through the , website, email, during interactions with us on call or chat, or other forms of communication.
We may collect information from any group company, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiaries of holding company of the Company, to whom you have given consent for sharing of information for availing value-added services. Such information may include your medical records, health condition, prescriptions, diagnostic reports, and other relevant health-related information necessary to provide value-added services to you. We will ensure that such information is collected and processed in accordance with this Privacy Policy and applicable laws and regulations.

4. How do we use your data?

We use your Personal Information for purposes that include the following:

General (end users and doctors):

Your personal information will be collected for the purpose of registering you to receive our Services, identification, communication, notification and for fulfillment of the Terms and Conditions https://eyerisplus.in/terms-conditions/.
We may use your personal information for analysis, research, training, and disclosure (where required) to our affiliates, agents, and government authorities.
We may use your personal information to offer you personalized Services and targeted advertisements for various healthcare and wellness plans, as well as offering you customized health insights.
Your personal information may be used for improving our products and services, researching and analyzing for the development of commercial solutions, addressing your requests, queries, and complaints, and other customer care-related activities.
We may use your personal information to investigate, enforce, and resolve disputes and to contact you to provide information on new Services and offers, take feedback, assist you with the completion of transactions, or other issues relating to the use of Services.
We may use your personal information to send notices, communications, alerts, new offers relevant to the use of the Services offered by Eyeris on the Website, carrying out our obligations in relation to any agreement with our business partners or contractors, and for technical administration and customization of the Website, and other general administrative and business purposes.
Your personal information may also be used to send you information about special promotions or offers, new features or products offered by Eyeris or by its business partners, or third-party offers or products with whom Eyeris has a tie-up.
For end users only:

Creation and maintenance of health records in electronic form in the Personal Health Record (PHR) database, subject to your consent and in accordance with licable laws and regulations;
Sharing of your health records with your chosen healthcare service provider (HSP) in the Eyeris , such as doctors, hospitals, diagnostic centres, chemists, who may provide you services under the Eyeris ;
Processing any orders you may place using our Services, including but not limited to medicines, wellness products, and other healthcare-related items, subject to your consent and in accordance with applicable laws and regulations.
For doctors only:

We may collect and process your personal information for the following purposes:

Verifying your professional credentials and any representations made by you to us;
Processing any payments made to you;
Providing recommendations to end-users based on your expertise and specializations;
Providing any other service to you.
5. How long will we retain your data?

We retain your personal information in compliance with applicable laws and regulations, which means that we will store your data for as long as it is necessary to provide you with our Services or as may be required by law. We shall keep your personal information only for legitimate purposes. However, we may retain de-identified data for research and statistical purposes for a longer period.

If you choose to close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, comply with legal obligations, or for other legitimate purposes. We may continue to store your data in anonymized form for analytical and research purposes.

6. Disclosure and transfer of your data

We may disclose and, in some cases, transfer your personal information to entities that provide services to you or offer value-added services and third-party products and services, to the extent permitted by applicable law. Such entities may be located outside India, and by using our services, you hereby consent to such disclosure and transfer. We require these entities to adopt equivalent security measures to protect your information as we would adopt. An indicative list of entities we may disclose or transfer information to, are provided below:

Service Providers:
We may share your personal information with third-party service providers who assist us in providing our Services, including but not limited to website hosting, data storage, software services, email services, marketing, customer order fulfillment, payment processing, data analytics, data mining, customer support, and conducting surveys. These service providers may be located within or outside India, but in either case, we require them to implement appropriate measures to protect your data.

We may share your personal information with our employees, data processors, consultants, business partners, and technology partners on a need-to-know basis, to the extent permitted by applicable law. These entities will be contractually obligated to maintain confidentiality and protect your information with appropriate security measures.

If you are an end user, your personal information will also be shared with your chosen HSPs.

2. Business Affiliates:

We may share some of your information with entities in the Eyeris , including our affiliates, associates, subsidiaries, holding companies, foreign entities, and other group companies and affiliates who are involved in providing products and services to you, to the extent permitted by applicable law.

In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal information to the relevant third party with the same obligations to protect your personal information as us, and with the same rights of access and use. We will notify you of any such transfer, and you will have the right to withdraw your consent to the processing of your personal information.

3. Law Enforcement Agencies:

We may disclose your personal information to law enforcement agencies and other third parties as required by applicable laws and regulations in India and other countries. We may also share your information in response to lawful requests for information, such as subpoenas or court orders. We will cooperate with law enforcement authorities and take appropriate measures to protect the privacy and security of your information to the extent required by law.

4. Other Third Parties:

We may disclose your personal information if we believe in good faith that it is reasonably necessary to protect our rights and interests, enforce our terms and conditions, investigate and prevent fraud, or protect the safety and security of our users and operations.

We may share anonymized and aggregated data that cannot identify you with our partners, including advertisers and research firms, for purposes such as market research and analysis. We will not disclose any personally identifiable information in this process.

How do we protect your data?
We take the privacy and security of your information seriously, and are committed to maintaining the confidentiality of any information uploaded by you on our website. We implement industry-standard security measures to protect the website and the information provided/uploaded by you.

We take reasonable measures to protect your data and maintain its confidentiality. We use a combination of technical, administrative, and physical security measures to safeguard the data you share with us, and we have established internal policies to prevent unauthorized access to your data. In addition, we require third parties with whom we share data to adopt reasonable security practices and procedures to ensure the privacy and security of your information.

While we take reasonable measures to protect your personal information, we cannot guarantee the security of your data. We shall not be held liable for any loss, unauthorized access, safety issue, or harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence or non-compliance on our part. You acknowledge that we are not responsible for any third-party action or any action on your part leading to loss, damage, or harm to you or any other person. It is your responsibility to ensure the confidentiality and security of your personal information.

The Company shall not be held liable for any data loss or theft resulting from unauthorized access to your electronic devices that you use to access our services. You acknowledge and agree that you are solely responsible for safeguarding your electronic devices and ensuring that they are free from viruses, malware or any other harmful content that could compromise the security of your data. You further agree to indemnify the Company for any loss, damage or liability arising out of your use of our Services, as per the Terms of Use.

What are your rights?
We are committed to ensuring that your personal information is accurate, complete, and up-to-date. However, you have the primary responsibility of ensuring that the information you provide to us is accurate and updated. We encourage you to review your personal information periodically and inform us of any changes or discrepancies. If you wish to discontinue the use of our services, you may contact us to request the deletion of your personal information from our records. You have the following rights with regard to your personal information:

You have the right to access, correct, and request deletion of your personal information. You can update your personal information by making changes on our member information page or by contacting us through support@nortsaaurora.com. We will make reasonable efforts to update or delete your information in our active databases as soon as practicable. It is your sole responsibility to ensure the accuracy of the information you provide to us. If we find that any information provided by you is untrue, inaccurate, out of date, or incomplete, we may discontinue providing services to you at our discretion. However, there may be circumstances where we cannot correct, delete or update your Personal Information, such as (a) where the Personal Information is opinion data kept solely for evaluative purpose; or (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
You have the option to not share any medical or other confidential information and to withdraw your consent for us to use the data you have provided. However, in such cases, we may not be able to provide you with certain services that require this information. If you refuse to share any information or withdraw your consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
If you have any questions regarding your personal information or wish to exercise your rights to access, correct, or delete your personal information. We will make a good faith effort to respond to your request within a reasonable time.
Third Party Websites and Services
We may provide links to third-party websites, products, or services on our website. However, please be aware that the use of these third-party websites or services is entirely at your own risk, and we shall not be held responsible for any damages or harm arising from your use of such websites, products or services. Before using any third-party website service, please review their privacy policies and terms of use. We do not endorse or guarantee any third-party websites, products or services that are linked to from our website .

Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time, and it is your responsibility to review the Policy periodically for changes. Your continued use of our products and services after the effective date of any revised Privacy Policy indicates your acceptance of the updated Policy. If you do not agree to any such revised terms, you must refrain from using our Services and contact us to close any account you may have created.